Bruno’s Signature


July 1, 2016

Our mission
Bruno’s Signature is committed to excellence in serving all customers including people with disabilities.

Providing goods and services to people with disabilities
Bruno’s Signature will carry out our functions and responsibilities in the following areas: 

Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods and services.

We will communicate with people with disabilities in ways that take into account their disability. 

Use of Service Animals and Support Persons
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. 

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Bruno’s Signature will notify customers promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time. The notice will be placed at the entrance to our store and at all service counters.

Training for staff
Bruno’s Signature will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. 
Individuals in the following positions will be trained:
•    Managers
•    Cashiers
•    Meat Staff
•    Deli Staff
•    Grocery Staff
•    Packaging Staff
•    Kitchen Staff
The training will be provided to staff approximately one week after staff commence their duties.

Training will include the following:
•    An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
•    Bruno’s Signature’s policies, practices and procedures related to the customer service standard
•    How to interact and communicate with people with various types of disabilities
•    How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
•    What to do if a person with a disability is having difficulty in accessing Bruno’s Signature’s goods and services
Staff will be trained on an ongoing basis when changes are made to these policies.

Feedback Process
Customers who wish to provide feedback on the way Bruno’s Signature provides goods and services to people with disabilities can be made by phone, email or in person during the store operating hours. All feedback, including complaints will be directed to Keven Bruno. Customers can expect to hear back within one week. 

Notice of availability
Bruno’s Signature will notify the public that our policies are available upon request or by visiting our web site. 

Modifications to this or other policies
Any policy of Bruno’s Signature that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.